The delivery of health care is shifting from predominantly inpatient settings to ambulatory care and, more often, nurses are finding themselves faced with having to perform telephone triage. Telephone Triage for Otorhinolaryngology and Head-Neck Nurses, edited by Cindy J. Dawson, Margaret M. Hickey, and Susan O. Newton, provides "how-to" tips for telephone assessment, communication, and documentation specifically for nurses treating patients with ORL problems. The next time a patient calls with ORL problems or symptoms, you'll be glad you have this new reference to serve as your guide. $60 (price includes shipping and handling charges)